At CPL we believe in providing a pro-active and personal service for our clients. This is based on a sound understanding of client requirements, together with the development of good working relationships centred upon timely information and communication.

In outline, your general or more detailed enquiry would be handled in the following stages:

• From the CPL list of approved companies, suppliers are identified and approached for an initial quotation. Companies are chosen on the basis of their market standing; quality of management, the capabilities of their machinery, plant and personnel, as well as the ability to communicate effectively in English.
  
  
• We would clear these choices with you before submitting a Confidentiality Agreement to the suppliers, and in turn we would sign a Confidentiality Agreement with you. Only when these agreements are signed, will we submit any details of your requirements to the suppliers.
  
  
• The suppliers will respond to your request within 7-10 days with quotations and specifications.
  
  
• Should hand or machine made samples be required, we will obtain them with the origination charges being passed to you at cost. Similar arrangements apply for tooling in support of samples and full production. Courier charges are also passed to you at cost.
  
  
• On receipt of all the details, we will sit down with you and review all aspects of the offers, and if you are satisfied with all points, we will prepare to place the order with the chosen factory. We will arrange for first-off samples to be sent to you for evaluation before the start of full production. Our Inspection teams will report on line during their QC checks and before despatch.
  
  
• We will agree the payment options with you and on confirmation of all details and specifications, we will place the order with the chosen factory.